Beachly Refunds, Exchange & Damaged Items Policy
Refund Policy
All Beachly sales are final and non-refundable. We do not accept returns of boxes, specific products in the boxes or additional items purchased in conjunction with the boxes. Any returns made will not be eligible for refund. However, we do offer exchanges for certain items. Please see the exchange policy below.
Exchange Policy
We do offer exchanges for sized-apparel and sized-accessories which do not fit as desired. One-size fits all items do not qualify as sized-apparel or a sized-accessory. If a sized item does not fit as desired, you may exchange this item for the same item in a different size or a different item in the same or a different size (if available). Exchange options are dependent upon available inventory. We’ll do our best to find an option that makes our customers happy.
The exchange must be requested within 7 days of receipt of the item. The item(s) must be unused, unworn, and undamaged. Item(s) must be in original packaging with all tags attached. If the exchange item is not returned in suitable condition, the customer will be charged for the new item that was shipped to the customer. The amount will be equal to 70% of the total advertised retail price of a product.
All Member Market purchases are final, no returns or exchanges will be accepted.
Exchange Pricing
The first exchange is always free! This will allow us to correspond with the customer directly so we can take notes on the account to help get a better understanding of the desired sizing for future boxes. After the first exchange, there will be a fee of $7 for future exchanges. This fee is to help cover some of the cost of shipping both ways as well as restocking and packing fees. The customer will be charged this fee once the order is created for the new exchange item.
How to Request an Exchange
We make the exchange process easy! To request an exchange, please click here.
Once you have completed the exchange request, a return label will be sent to you via email. Please print the label and ship the return package within two days. Once the returning package is confirmed in transit, your new order will be created and sent. Please be aware that inventory for exchanges are not reserved until the return has been mailed and the exchange order is created. If your desired item has fallen out of stock by the time your return is in transit, a member of our support team will reach out to help you select an alternative item.
Damaged Items
If you receive a defective or damaged item, please contact Customer Service by clicking here. A replacement item will be sent. Please note, we may ask for a photo of the damaged item so we can show the warehouse or the vendor.
